Terms Of Use | My Site

TERMS AND CONDITIONS

These terms and conditions (“Terms of Use”) state important requirements regarding your use of Fixtronics’s website, Fixtronics’s mobile, smartphone, Tablet or any Gadget Repair & support service and your relationship with Fixtronics. You should read them carefully as they contain information and instructions such as how long it lasts, fees for early termination, our rights to change its conditions, limitations of liability, privacy and settlement of disputed by arbitration instead of in court. If you accept this agreement, it will apply to all your service plans from us, including all your existing plans. Your acceptance of these terms & conditions will be implied by the use of the Fixtronics service.

"Agreement"

These terms and conditions, together with each accepted plan order submitted by you, any additional terms mentioned for your plan order acceptable user policy (AUP) and the privacy policy, state the entire agreement between you and Fixtronics (The “AGREEMENT”). The Plan Order will form the part of the "Agreement" only if the same has been acknowledged by Fixtronics in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the Fixtronics Portal (defined below), or obtain Services (defined below).

Definitions

Certain terms defined in these Terms and Conditions are also used in the ACCEPTABLE USER POLICY (AUP) and the Privacy Policy and are incorporated by reference to these Terms and Conditions.

"Content"

Software, Materials, Services and other related information are collectively referred to as "Content."

"You" Or "You"

"You" means you individually, any person, including any employer that you are acting on behalf of.

"Fixtronics"

"Fixtronics & Fixtronics.in" is only brand name, which is owned & operated by SEIYOON ELECTRONICS INDIA PRIVATE LIMITED.

"Gadget’s"

Mobiles, smartphones, tablets, laptops, Televisions or any other electronic equipment entertained for service’s is collectively referred to as Gadget.

"Fixtronics Certified Technician/(S)"

"Fixtronics Certified Technician means" technicians and specialists certified by Fixtronics to perform the Services under this Agreement.

"Shared Services"

"Shared services" refers to the provision of a service by one part or group within SEIYOON ELECTRONICS INDIA PRIVATE LIMITED and/or its suppliers, to more than one organizations or groups outside of SEIYOON ELECTRONICS INDIA PRIVATE LIMITED.

"Services" And "Fixtronics Portal"

All references to "Services" refer to any Fixtronics service plan that you enter into with Fixtronics through use of the Fixtronics Website located at www.Fixtronics.in (the "Fixtronics Portal") or by calling the Fixtronics phone number mentioned on the Fixtronics Website. These Terms of Use govern all plans available through the Fixtronics Website, and any use of the Fixtronics Portal. In the event of any conflict these Terms of Use control any valid Plan Order form that you submit requesting Services ("Plan Order").

SLA (Service Level Agreement)

Business Support Hours

Monday-Saturday,(9:00a.m. - 6:00p.m.)

Call 044 47792193

After-Hours

contact@Fixtronics.in

Weekends and Holidays

contact@Fixtronics.in

Billing Information:

Payments made through this website will be billed in the name of "FixTronics by Seiyoon". under the

account holder - "Seiyoon Electronics India Private Limited".

How to Request Service

Customers should contact the Fixtronics to report problems with services, hardware, and software. The Fixtronics support may be obtained in any of the 2 ways listed below.

Phone service is available during normal business hours. Messages left on the voicemail system during business hours are processed as soon as possible. Messages left outside of normal business hours will be processed the next business day.
Online Requests can be made via the Web 24 hours a day, 7 days a week and will be processed the next business day during normal business hours.

Fixtronics Response Process

Once a Customer &/or SMB Contact requests service, our staff contacts and creates a “Fix” ticket and sends the customer an e-mail acknowledging that a Fix ticket has been created.

Keep in mind the following:

1. Responses are provided during normal business hours.

2. Timeframes represent a best effort; delays may occur when products must be ordered or vendors engaged.

3. With equipment orders (e.g., laptops, smart phones), our staff is responsible for providing specs and quotes within the established response timeframe. The timing of equipment delivery is beyond our control

4. Problems may be resolved remotely.

5. When Gadgets and smart phones are off site, our staff may not be able to adhere to the published response times.

6. Problems caused by issues not within our staff's control, such as building electrical failures, will be addressed as quickly as possible but are not held to the response timeframe.

Repair Terms & Conditions

Extra Local service/VAT taxes GST will be charged, if applicable
If your gadget is collected for repair, it will take 2-3 business days for it to be repaired. It could take longer depending on delays on parts approval and/or parts procurement.
For any further quick contacts & response In case of of any query/ information contact us on our "Customer Care No." available on "Home Page"
Spare Part Replacement: If a gadget requires a part replacement, part cost will be an additional charge. Our repair team will call you exclusively to take your kind approval.
Seek Approval for Additional Service: In case the gadget is given with NO POWER / NO DISPLAY / completely non-functional, only post our thorough check-up, we will be able to revert with exact diagnosis and list of parts gone bad. We follow a decision tree approach to repair the problem, thus it could be quite possible that we may call you more than once to seek a revised approval of additional parts.
The repair/workmanship warranty stands for 1 month, subject to the gadget is not treated/opened/managed by any other vendor, post our last repair. Replaced Parts warranty is separate as per the warranty on each part.
In any physically damaged gadget or gadget with identified hardware damages, it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, Fixtronics will not be held liable for returning the gadget in the exact (pre-received) partial working condition, should the customer deny further repair and resolution by the Fixtronics technical team.
Service Charge: Fixtronics charges Rs 200 as our basic visiting charge, if either the customer declines our service or denies us to pick up the equipment to bring to the TRC.
In case we charge the complete service charge (lets say Rs 1200) and the customer equipment is brought to our repair center And the customer denies/does not approve additional repair charges, no REFUND of any kind is entertained.
In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with a minimum Rs 200 deducted from the total as basic workmanship charges.
Fixtronics does not save or preserve customer data in any form or records. Fixtronics also does not guarantee any data recovery or data loss in the event of mobile repair. It is advisable for customer to maintain data backup before giving the phone for repair.
The customer fully indemnifies Fixtronics for any or all software/licenses validity/originality that the customer has on its equipment/device. Fixtronics does not participate or promote piracy of any kind.
Fixtronics advices all it's customers to retain original Licenses for any or all application Software's/licenses that are pre-installed on the gadget/device. Fixtronics is not responsible for any loss of installed application software during the process of repair.
Per gadget refers to each/specific Mobiles, Smart phones, Tablets, iPhone, Blackberry & devices with, as defined in the final Invoice
Hardware replacement rights are solely and exclusively held with Fixtronics to install new or refurbished parts.
Parts warranty is provided by the part manufacturer.
Fixtronics is not liable for any instance of pre-installed pirated software.
Hardware replacement is not included in the service plan
The start date/end date - mentioned in the invoice, defines the customer service period.
All hardware repair will be carried-out in our local Technical Repair Centre.
In case of loss or theft Fixtronics will not be responsible for any data related issue. However, Fixtronics will provide similar device or cost (MRP of that phone at that time) final decision will be of Fixtronics.
Please note that while collecting the invoice ensure the request ID / invoice id is mentioned at all times
For additional terms & condition, privacy policy, terms of use, visit our website www.Fixtronics.in

In case of any support, complaint, feedback please mail info@seiyoonelectronics.com

WARRANTY & REFUND POLICY

FixTronics service offers you up to 6-months warranty on all the spare parts that we replaced/repaired on the mobile by us from the date of invoice. Accidental/water damage or manual intervention of the phone/laptop after service will void the Warranty.

The warranty covers:

Screen/Battery/Other parts that malfunction or do not work as intended or designed.
Any display or board issues that may arise without any manual intervention and are related to the spare part quality specifically touch issues or noticeable malfunctions. If the specific spare parts replaced by us cause any above-mentioned issues, you can claim a free repair/replacement for that specific issue with a continued warranty of upto 6 months!

Please note:

The warranty is valid only for the specific device repaired and the original customer. It is not transferable across devices or if the device is sold or handed over to another individual.
Mobile phone must be switched on and functioning normally other than the screen to process the claim request.

To claim your warranty, you need to:

Share the video of the phone with the prevailing display issue at contact@Fixtronics.in
Send us your phone number/order number/IMEI Number. Just about any of it at contact@Fixtronics.in

How can I claim my warranty?

You can claim the warranty by contacting us at +91 90031 52199 or writing to us at contact@Fixtronics.in with the service details and the invoice delivered to you at the time of repair. If you need any further assistance, please connect via Chat, or write to us at [contact@Fixtronics.in] How much time will Fixtronics take to resolve my query if it is coming under warranty? Our team generally resolves an issue within 48 hours to 72 hours from the moment you send us a query. You will get acknowledgement over mail for your query and your issue will be sorted as soon as possible. Warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, the warranty is limited to the replacement of the parts. If parts and repair service were purchased, the warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair.

The warranty is not applicable under the following scenarios:

We do not cover any kind of accidental damage and our warranty stands null and void in all such related cases. Direct damage or damages caused as a consequence of accidents will not be covered under the 6-month warranty.
Any display issues that may arise without any manual intervention and are related to the screen quality specifically visible lines and blank screen
Excessive Damage to the device wherein there is a possibility that internal components might have been affected due to excessive or critical damage to the device or screen. Such excessive visible damage might lead to internal components getting damaged and can cause screen or other system malfunctions. Any part replacement wherein such damage is reported at the time of order completion will not be covered under the warranty provided. Such malfunctions can even become visible after immediately opening the device and reassembly as any component damage/malfunction would become visible after opening the device and reassembly, Fixtronics or any of its representatives will neither be responsible nor liable for such issues.
Subsequent mishandling which causes the frame to bend, twist, or crack will not be entertained
Subsequent mishandling with the screen such as hard press that may initiate discolouring or lining on the display
Subsequent accidental or purposeful drops
Water damage
Tampering with internal hardware
Damage resulting from attempted customer self-repairs
Software issues unrelated to the repair
Jail-broken devices
New damages unrelated to the original repair
Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to the repair attempt.

Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
Existence of damage to the device frame, as noted prior to the repair
Water damage
Jail-broken devices
Tampering with internal hardware: Under certain conditions, internal damage may make a repair impossible. Our specialist will be able to explain in detail upon diagnosing your specific device. If you have any doubts, we recommend that you do not attempt to repair the device on your own, as any damage may affect the reparability of your device.

Refund Policy

Warranty & Refund is limited to the parts and/or service(s) that were paid for. If only parts were purchased, warranty & refund is limited to the replacement of the parts. If parts and repair service were purchased, warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair.

Note: Refund is not applicable to the spare part as on screen. Please refer to the Terms and Conditions for proper clarification.